Self-Located Housing: The participant is given the opportunity to find and secure their own housing arrangements. The participant must ensure that they have made the selection for Self-Housing or Sponsor Referred/Employer Housing (whichever is offered) on the Program Application. All details of the self-housing should be given to the Sponsor no later than November 1st.

2024 FEES

Sponsor Referred Housing: The Sponsor has located and will pre-arrange housing for each participant for the entire duration of the program. Each participant selecting Sponsor Referred Housing is required to pay a Sponsor $165 Non-Refundable Housing Registration Fee at the time of application.
The move-in date is two days before your DS-2019 start date. If you arrive earlier, you are responsible for your accommodation until that date.

The housing is set up by your Sponsor; however, the payment and any lease and/or rooming agreement is between the Exchange Visitor and Housing Facility directly.

The Sponsor Referred Housing is Extended Stay America-Universal Blvd., 8750 Universal Blvd. Orlando, FL 32819, US. Please check the accommodation website (https://www.extendedstayamerica.com/hotels/fl/orlando/convention-center-universal-blvd?channel=gmb-listing&utm_source=google&utm_medium=organic&utm_campaign=gmb_listing) to get more information on the hotel, amenities, and area.

Each room will have furnishings as it is a hotel room. Each room will have 2 double beds and a sleeper sofa. There are laundry facilities on-site. WIFI is included.

The participant will be required to pay for the first 30 nights in advance 45 days prior to arrival. The cost of the monthly rate will be split between the participants sharing the room. After the first 30 nights, the participant will be responsible for paying the rent to the hotel by placing their bank account information online. The bank card must be on file before the 30th night of stay. One participant will need to place their American bank card on file to pay the room rent each week, and the other participants need to pay that participant their share of the rent 2 days before it is due. Rent is paid one week in advance once the initial pre-paid 30 nights has been fulfilled. The participant will be able to check into the room after 4 PM on the date of arrival.

The daily rate for a room with three people is $66+ 12.5% taxes= $74.25 per night. Each participant would pay $24.75 per day.

The daily rate for a room with four people is $72+12.5% taxes= $81.00 per night. Each participant would pay $20.25 per day, and two people would need to share a bed.

All participants are required to pay for the housing through the end date of the housing contract. If a participant needs to leave the program for any reason before completion, that participant is still responsible for paying for the housing through the end of the room reservation and/or housing end date.

Housing Location Info: The housing is approximately 3-miles away from the Universal Studio’s property - an approximately 45-minute to 1 1/4-hour bus ride. The closest grocery store is Publix which is 2 miles away. The participant will be using TD Bank which is 4.3 miles away. The nearest movie theatre is Regal Point Orlando Cinemas, and it is .7 miles away. The nearest shopping mall is The Pointe Orlando which is .6 miles away.

Placement Location:

Universal Studios Loews Hotel Complex, Universal Studios Orlando Florida

Cabana Bay Beach Resort

Portofino Bay

Royal Pacific

Sapphire Falls

Aventura

Hard Rock Hotel

Endless Summer

The participant may be placed in any of the above Loews Hotels.

Job starting and end dates to be confirmed shortly (you can check approx dates below)

An Exotic South Seas Paradise

Get swept away to a place filled with tropical wonders, exotic food and carefree fun. Relax beneath swaying palms on the white sands of a sparkling lagoon-style pool. Dine on innovative culinary creations, mingle in a laid-back lounge, take part in a traditional luau celebration on select nights or curl up in the comfort of your elegant island room or suite. Enter this tranquil retreat and leave the rest of the world behind.

Meals: One meal is provided for free per shift in the employee cafeteria but may not meet dietary or allergy restrictions.

JOB DESCRIPTIONS:

Food & Beverage Attendant positions:

Food Attendant: Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.

• Stocks and maintains supplies in all service areas
• Inspects and prepares all service ware prior to use
• Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guest so as to enhance the dining experience
• Prepares food item presentations according to guidelines and delivers to the guest.
• Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Assists, as required, in preparation of served items
• Maintains cleanliness and sanitary condition of all service and public areas
• Performs all side work duties as assigned
• Ensures that perishable stock is rotated
• Provides excellent customer service at all times
• Other duties as assigned
• Promotes and applies teamwork skills at all times
• Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
• Carries trays of food to tables
• Assists in the presentation and sale of retail items
• Assumes accountability for retail products
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotels standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with Loews Hotels standards, policies and rules
• Recycles whenever possible

Room Service Server: To provide outstanding service in a professional, efficient manner within the Service Standards to guests of the restaurant/hotel. Principal Roles and Responsibilities:

• Fill and deliver orders correctly and efficiently
• Check for time orders and amenities to be delivered within the time frame expected
• Read and understand Room Service menu specifications to insure proper delivery of complete order
• Understand 5 star service expectations
• Deliver superior service to our guests
• Put away stock orders for the department
• Understand tray pickup procedure and follow this procedure
• Complete assigned side train on a daily basis
• Keep kitchen and room service area net and clean

Lifeguard: Duties and Responsibilities

• Responsible for keeping current with all Certifications and Training required to comply with the Ellis Lifeguard Certification Program
• Responsible for maintaining guest safety in all pool areas, demonstrating professional and consistent adherence to all pool safety standards
• Maintains safe use of the pool slide/water features and does not allow dangerous activities
• Responsible for maintaining proper positioning, visibility and condition of pool safety and rescue equipment
• Performs daily safety checks of pool area and slide for potential hazards
• Knows the location and contents of First Aid Kits
• Adheres to all pool safety standards, including safety procedures for adverse weather conditions
• Executes all water safety and rescue procedures in accordance with current Ellis Standards
• Performs all duties in a timely and professional manner
• Turns in lost and found items throughout shift according to Loews Standards
• Performs proper opening and closing procedures
• Knowledgeable of and able to communicate all hotel recreational offerings
• Assists in the performance of all recreation activities as required in rotation of duties
• Attends all department meetings as scheduled
• Other duties as assigned

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Attendance in conformance with standards
• May be required to work varying schedules to reflect business needs of the hotel

For lifeguards, students need to be good swimmers and be okay with accepting the responsibility/pressure of guarding water.

Club Concierge: Duties & Responsabilities

• Greets guests in a warm, friendly, and professional manner
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
• Familiar with local dining, shopping, and entertainment offerings
• Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
• Becomes familiar with guest names and acknowledges them by name
• Caters to each guest in their individual needs
• Personalizes all services and anticipates guest requests whenever possible
• Makes dining, theater, tour, travel, and other arrangements for Hotel guests
• Assists guests with transportation
• Arranges childcare
• Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
• Works closely with in-house vendors to satisfy guest entertainment needs
• Constantly displays outstanding communication and guest relations skills
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors
• Answers telephone in accordance with Loews Hotels standards
• Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
• Maintains inventory of local maps and brochures
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
• Retrieves guest messages from computer
• Sets up and disassembles the morning and evening concierge service
• Conducts Random Guest Survey Calls in accordance with Hotel policy and standards
• Other duties as assigned

Self-Located Housing: The participant is given the opportunity to find and secure their own housing arrangements. The participant must ensure that they have made the selection for Self-Housing or Sponsor Referred/Employer Housing (whichever is offered) on the Program Application. All details of the self-housing should be given to the Sponsor no later than November 1st.

2024 FEES

Sponsor Referred Housing: The Sponsor has located and will pre-arrange housing for each participant for the entire duration of the program. Each participant selecting Sponsor Referred Housing is required to pay a Sponsor $165 Non-Refundable Housing Registration Fee at the time of application.
The move-in date is two days before your DS-2019 start date. If you arrive earlier, you are responsible for your accommodation until that date.

The housing is set up by your Sponsor; however, the payment and any lease and/or rooming agreement is between the Exchange Visitor and Housing Facility directly.

The Sponsor Referred Housing is Extended Stay America-Universal Blvd., 8750 Universal Blvd. Orlando, FL 32819, US. Please check the accommodation website (https://www.extendedstayamerica.com/hotels/fl/orlando/convention-center-universal-blvd?channel=gmb-listing&utm_source=google&utm_medium=organic&utm_campaign=gmb_listing) to get more information on the hotel, amenities, and area.

Each room will have furnishings as it is a hotel room. Each room will have 2 double beds and a sleeper sofa. There are laundry facilities on-site. WIFI is included.

The participant will be required to pay for the first 30 nights in advance 45 days prior to arrival. The cost of the monthly rate will be split between the participants sharing the room. After the first 30 nights, the participant will be responsible for paying the rent to the hotel by placing their bank account information online. The bank card must be on file before the 30th night of stay. One participant will need to place their American bank card on file to pay the room rent each week, and the other participants need to pay that participant their share of the rent 2 days before it is due. Rent is paid one week in advance once the initial pre-paid 30 nights has been fulfilled. The participant will be able to check into the room after 4 PM on the date of arrival.

The daily rate for a room with three people is $66+ 12.5% taxes= $74.25 per night. Each participant would pay $24.75 per day.

The daily rate for a room with four people is $72+12.5% taxes= $81.00 per night. Each participant would pay $20.25 per day, and two people would need to share a bed.

All participants are required to pay for the housing through the end date of the housing contract. If a participant needs to leave the program for any reason before completion, that participant is still responsible for paying for the housing through the end of the room reservation and/or housing end date.

Housing Location Info: The housing is approximately 3-miles away from the Universal Studio’s property - an approximately 45-minute to 1 1/4-hour bus ride. The closest grocery store is Publix which is 2 miles away. The participant will be using TD Bank which is 4.3 miles away. The nearest movie theatre is Regal Point Orlando Cinemas, and it is .7 miles away. The nearest shopping mall is The Pointe Orlando which is .6 miles away.

Placement Location:

Universal Studios Loews Hotel Complex, Universal Studios Orlando Florida

Cabana Bay Beach Resort

Portofino Bay

Royal Pacific

Sapphire Falls

Aventura

Hard Rock Hotel

Endless Summer

The participant may be placed in any of the above Loews Hotels.

Job starting and end dates to be confirmed shortly (you can check approx dates below)

An Exotic South Seas Paradise

Get swept away to a place filled with tropical wonders, exotic food and carefree fun. Relax beneath swaying palms on the white sands of a sparkling lagoon-style pool. Dine on innovative culinary creations, mingle in a laid-back lounge, take part in a traditional luau celebration on select nights or curl up in the comfort of your elegant island room or suite. Enter this tranquil retreat and leave the rest of the world behind.

Meals: One meal is provided for free per shift in the employee cafeteria but may not meet dietary or allergy restrictions.

JOB DESCRIPTIONS:

Food & Beverage Attendant positions:

Food Attendant: Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.

• Stocks and maintains supplies in all service areas
• Inspects and prepares all service ware prior to use
• Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guest so as to enhance the dining experience
• Prepares food item presentations according to guidelines and delivers to the guest.
• Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Assists, as required, in preparation of served items
• Maintains cleanliness and sanitary condition of all service and public areas
• Performs all side work duties as assigned
• Ensures that perishable stock is rotated
• Provides excellent customer service at all times
• Other duties as assigned
• Promotes and applies teamwork skills at all times
• Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
• Carries trays of food to tables
• Assists in the presentation and sale of retail items
• Assumes accountability for retail products
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotels standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with Loews Hotels standards, policies and rules
• Recycles whenever possible

Room Service Server: To provide outstanding service in a professional, efficient manner within the Service Standards to guests of the restaurant/hotel. Principal Roles and Responsibilities:

• Fill and deliver orders correctly and efficiently
• Check for time orders and amenities to be delivered within the time frame expected
• Read and understand Room Service menu specifications to insure proper delivery of complete order
• Understand 5 star service expectations
• Deliver superior service to our guests
• Put away stock orders for the department
• Understand tray pickup procedure and follow this procedure
• Complete assigned side train on a daily basis
• Keep kitchen and room service area net and clean

Lifeguard: Duties and Responsibilities

• Responsible for keeping current with all Certifications and Training required to comply with the Ellis Lifeguard Certification Program
• Responsible for maintaining guest safety in all pool areas, demonstrating professional and consistent adherence to all pool safety standards
• Maintains safe use of the pool slide/water features and does not allow dangerous activities
• Responsible for maintaining proper positioning, visibility and condition of pool safety and rescue equipment
• Performs daily safety checks of pool area and slide for potential hazards
• Knows the location and contents of First Aid Kits
• Adheres to all pool safety standards, including safety procedures for adverse weather conditions
• Executes all water safety and rescue procedures in accordance with current Ellis Standards
• Performs all duties in a timely and professional manner
• Turns in lost and found items throughout shift according to Loews Standards
• Performs proper opening and closing procedures
• Knowledgeable of and able to communicate all hotel recreational offerings
• Assists in the performance of all recreation activities as required in rotation of duties
• Attends all department meetings as scheduled
• Other duties as assigned

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Attendance in conformance with standards
• May be required to work varying schedules to reflect business needs of the hotel

For lifeguards, students need to be good swimmers and be okay with accepting the responsibility/pressure of guarding water.

Club Concierge: Duties & Responsabilities

• Greets guests in a warm, friendly, and professional manner
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
• Familiar with local dining, shopping, and entertainment offerings
• Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
• Becomes familiar with guest names and acknowledges them by name
• Caters to each guest in their individual needs
• Personalizes all services and anticipates guest requests whenever possible
• Makes dining, theater, tour, travel, and other arrangements for Hotel guests
• Assists guests with transportation
• Arranges childcare
• Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
• Works closely with in-house vendors to satisfy guest entertainment needs
• Constantly displays outstanding communication and guest relations skills
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors
• Answers telephone in accordance with Loews Hotels standards
• Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
• Maintains inventory of local maps and brochures
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
• Retrieves guest messages from computer
• Sets up and disassembles the morning and evening concierge service
• Conducts Random Guest Survey Calls in accordance with Hotel policy and standards
• Other duties as assigned

Self-Located Housing: The participant is given the opportunity to find and secure their own housing arrangements. The participant must ensure that they have made the selection for Self-Housing or Sponsor Referred/Employer Housing (whichever is offered) on the Program Application. All details of the self-housing should be given to the Sponsor no later than November 1st.

2024 FEES

Sponsor Referred Housing: The Sponsor has located and will pre-arrange housing for each participant for the entire duration of the program. Each participant selecting Sponsor Referred Housing is required to pay a Sponsor $165 Non-Refundable Housing Registration Fee at the time of application.
The move-in date is two days before your DS-2019 start date. If you arrive earlier, you are responsible for your accommodation until that date.

The housing is set up by your Sponsor; however, the payment and any lease and/or rooming agreement is between the Exchange Visitor and Housing Facility directly.

The Sponsor Referred Housing is Extended Stay America-Universal Blvd., 8750 Universal Blvd. Orlando, FL 32819, US. Please check the accommodation website (https://www.extendedstayamerica.com/hotels/fl/orlando/convention-center-universal-blvd?channel=gmb-listing&utm_source=google&utm_medium=organic&utm_campaign=gmb_listing) to get more information on the hotel, amenities, and area.

Each room will have furnishings as it is a hotel room. Each room will have 2 double beds and a sleeper sofa. There are laundry facilities on-site. WIFI is included.

The participant will be required to pay for the first 30 nights in advance 45 days prior to arrival. The cost of the monthly rate will be split between the participants sharing the room. After the first 30 nights, the participant will be responsible for paying the rent to the hotel by placing their bank account information online. The bank card must be on file before the 30th night of stay. One participant will need to place their American bank card on file to pay the room rent each week, and the other participants need to pay that participant their share of the rent 2 days before it is due. Rent is paid one week in advance once the initial pre-paid 30 nights has been fulfilled. The participant will be able to check into the room after 4 PM on the date of arrival.

The daily rate for a room with three people is $66+ 12.5% taxes= $74.25 per night. Each participant would pay $24.75 per day.

The daily rate for a room with four people is $72+12.5% taxes= $81.00 per night. Each participant would pay $20.25 per day, and two people would need to share a bed.

All participants are required to pay for the housing through the end date of the housing contract. If a participant needs to leave the program for any reason before completion, that participant is still responsible for paying for the housing through the end of the room reservation and/or housing end date.

Housing Location Info: The housing is approximately 3-miles away from the Universal Studio’s property - an approximately 45-minute to 1 1/4-hour bus ride. The closest grocery store is Publix which is 2 miles away. The participant will be using TD Bank which is 4.3 miles away. The nearest movie theatre is Regal Point Orlando Cinemas, and it is .7 miles away. The nearest shopping mall is The Pointe Orlando which is .6 miles away.

Placement Location:

Universal Studios Loews Hotel Complex, Universal Studios Orlando Florida

Cabana Bay Beach Resort

Portofino Bay

Royal Pacific

Sapphire Falls

Aventura

Hard Rock Hotel

Endless Summer

The participant may be placed in any of the above Loews Hotels.

Job starting and end dates to be confirmed shortly (you can check approx dates below)

An Exotic South Seas Paradise

Get swept away to a place filled with tropical wonders, exotic food and carefree fun. Relax beneath swaying palms on the white sands of a sparkling lagoon-style pool. Dine on innovative culinary creations, mingle in a laid-back lounge, take part in a traditional luau celebration on select nights or curl up in the comfort of your elegant island room or suite. Enter this tranquil retreat and leave the rest of the world behind.

Meals: One meal is provided for free per shift in the employee cafeteria but may not meet dietary or allergy restrictions.

JOB DESCRIPTIONS:

Food & Beverage Attendant positions:

Food Attendant: Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.

• Stocks and maintains supplies in all service areas
• Inspects and prepares all service ware prior to use
• Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guest so as to enhance the dining experience
• Prepares food item presentations according to guidelines and delivers to the guest.
• Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Assists, as required, in preparation of served items
• Maintains cleanliness and sanitary condition of all service and public areas
• Performs all side work duties as assigned
• Ensures that perishable stock is rotated
• Provides excellent customer service at all times
• Other duties as assigned
• Promotes and applies teamwork skills at all times
• Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
• Carries trays of food to tables
• Assists in the presentation and sale of retail items
• Assumes accountability for retail products
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotels standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with Loews Hotels standards, policies and rules
• Recycles whenever possible

Room Service Server: To provide outstanding service in a professional, efficient manner within the Service Standards to guests of the restaurant/hotel. Principal Roles and Responsibilities:

• Fill and deliver orders correctly and efficiently
• Check for time orders and amenities to be delivered within the time frame expected
• Read and understand Room Service menu specifications to insure proper delivery of complete order
• Understand 5 star service expectations
• Deliver superior service to our guests
• Put away stock orders for the department
• Understand tray pickup procedure and follow this procedure
• Complete assigned side train on a daily basis
• Keep kitchen and room service area net and clean

Lifeguard: Duties and Responsibilities

• Responsible for keeping current with all Certifications and Training required to comply with the Ellis Lifeguard Certification Program
• Responsible for maintaining guest safety in all pool areas, demonstrating professional and consistent adherence to all pool safety standards
• Maintains safe use of the pool slide/water features and does not allow dangerous activities
• Responsible for maintaining proper positioning, visibility and condition of pool safety and rescue equipment
• Performs daily safety checks of pool area and slide for potential hazards
• Knows the location and contents of First Aid Kits
• Adheres to all pool safety standards, including safety procedures for adverse weather conditions
• Executes all water safety and rescue procedures in accordance with current Ellis Standards
• Performs all duties in a timely and professional manner
• Turns in lost and found items throughout shift according to Loews Standards
• Performs proper opening and closing procedures
• Knowledgeable of and able to communicate all hotel recreational offerings
• Assists in the performance of all recreation activities as required in rotation of duties
• Attends all department meetings as scheduled
• Other duties as assigned

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Attendance in conformance with standards
• May be required to work varying schedules to reflect business needs of the hotel

For lifeguards, students need to be good swimmers and be okay with accepting the responsibility/pressure of guarding water.

Club Concierge: Duties & Responsabilities

• Greets guests in a warm, friendly, and professional manner
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
• Familiar with local dining, shopping, and entertainment offerings
• Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
• Becomes familiar with guest names and acknowledges them by name
• Caters to each guest in their individual needs
• Personalizes all services and anticipates guest requests whenever possible
• Makes dining, theater, tour, travel, and other arrangements for Hotel guests
• Assists guests with transportation
• Arranges childcare
• Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
• Works closely with in-house vendors to satisfy guest entertainment needs
• Constantly displays outstanding communication and guest relations skills
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors
• Answers telephone in accordance with Loews Hotels standards
• Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
• Maintains inventory of local maps and brochures
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
• Retrieves guest messages from computer
• Sets up and disassembles the morning and evening concierge service
• Conducts Random Guest Survey Calls in accordance with Hotel policy and standards
• Other duties as assigned